Cancellation and Refund Policy:
If you need to cancel your course or trip for any reason (including medical), Tahoe Mountain School requires written notice in our office 14 days in advance of the first day of the course. With 14 days or more notice we can refund your payment minus 20% for administrative costs. Once we are within 14 days of the first day of the trip, we unfortunately cannot refund any portion of your payment even in the event of sudden illness or injury to you or your family. We recommend that you buy trip cancellation insurance (available through your travel or insurance agency) in case you get sick or injured before or during the trip. If TMS must cancel a course or trip due to inadequate registration, extreme weather circumstances, etc. you will receive a full refund or can be switched to another TMS course. However, TMS is not responsible for additional expenses incurred including non-refundable airline tickets, equipment, medical expenses, lodging, etc.
Travel and weather in the mountains can be difficult at times. Winter weather can have a significant impact on travel times, with temporary road closures, chain control, traffic, poor visibility, and other issues all possibly contributing to delays. Additionally, there is a certain amount of inherent risk involved with winter driving in the mountains. We recommend that all participants take the time to be prepared for unforeseen circumstances or delays. As these issues are a normal part of mountain travel, Tahoe Mountain School will not cancel courses due to weather or challenging travel conditions.
On any course or trip, our guides reserve the right to remove any person for any reason. These reasons would generally stem from a person jeopardizing the safety of themselves or others. This includes a person who is not physically able to climb or ski/ride at the level necessary for the chosen course or trip objective. In all these cases, there are no refunds whatsoever, and the client will be responsible for any additional costs incurred in leaving the trip.